This document sets out Quercus Flooring Limited’s Privacy and Cookie Policy.  Respecting your privacy and protecting your personal data is very important to us.  The purpose of this document is to explain the data we might collect; how we use that data and how we look after any personal data provided to us.  We will also tell you about your privacy rights.  Please contact us if you have any questions about data we may hold about you or any queries relating to this policy.


Information we might collect

When you contact us through the website, by telephone, in writing or by visiting our showroom, we will be privy to personal details you provide to us such as your name, address and contact details.  Taking orders from customers means we will collect additional information necessary to perform the contact such as project site location, bank account and debit/credit card details and the address to which those cards are registered.  Such details are only kept for as long as it is necessary to complete a transaction, fulfil the contract or comply with legislation.  If customers or potential customers express an interest in our products and services, we may also collect and retain information in order to keep them informed on matters that may be of interest.


Website cookies

When you visit our website and accept the use of cookies in response to our cookie message, this will result in small information files being stored on your device, and corresponding information being stored on our website in relation to visits made.

We use cookies to ensure our website works properly.  We also use cookies for analytical puposes, to allow us to collect aggregate data about visits and pages viewed, enabling us to make improvements to the website for all our visitors.  We do not ask visitors to sign in and nor do we process orders directly through the website.  We do not use personalised advertisements on our website. The data we collect about your visit(s) does not mean we can  identify you personally.

If you do not wish our website to set cookies on your browser, you can manage the settings on your viewing device accordingly. The Information Commissioner’s Office (ICO) provides further information on this:


Other websites

Our website may provide links or references to other websites.  Our Privacy and Cookie Policy is specific to our company.  If you  visit other organisations’ or individuals’ websites as a result of your visit to our website, please ensure you read their policies on privacy and cookies for details of the personal data they may collect and how they might use it.


Sharing personal data with third parties

We do not sell any personal data to third parties.  Your data will only be provided to 1. select third parties who are known to us if it is necessary to do so in order to fulfil a contract that you or your representative have entered into with us 2. other third parties to whom we might have a legal obligation to provide information.


How long we keep your personal data

Information about you will only be kept by us for as long as there is a legitimate basis for doing so.  This will include the purpose of fulfilling a contract to which you or your representative are party.  If you have expressed an interest in our products and services, we will keep your contact details on file but they can be removed at any time you request us to do so.   If you have purchased from us, some elements of your data may need to be kept for legal reasons such as compliance with accounting practices.


Protecting personal data

Protecting your data is very important to us.  We take measures to ensure that any personal information is appropriately stored in order to safeguard against such data being accessed by, or disclosed to, unauthorised third parties.


Changes to our Privacy and Cookie Policy

We may review and amend this policy from time to time to reflect any changes in the way we handle personal data and to comply with the relevant legal requirements.  Our policy, and any updated versions, will be dated at the bottom of the document.


Your rights in relation to data we may hold about you

You have the right to examine your personal data following a written request. You can request that any errors are corrected immediately.  In certain circumstances, you can ask that the processing of your personal data is restricted.  You can raise an objection if you believe there is no legal basis for holding, or continuing to hold, your personal data.  You can inform us in writing at any time if you no longer wish to receive information about our products and services.


Contact us

If you have any questions or concerns relating to personal data we may hold about you, or if you wish to notify us of any changes or corrections to your personal data, please contact the Data Compliance Officer at Quercus Flooring Ltd, 211 Ratcliffe Road, Sileby, Leicestershire LE12 7PY.  Alternatively you can e-mail us at or telephone us on 01509 812020.

16 October 2018